| A Short Outsourcing & Offshoring Industry Glossary | i |
| Introduction< | 1 |
| How To Use This Book | 3 |
| Chapter 1: Major Trends Affecting the Outsourcing & Offshoring Industry | 7 |
| 1) Introduction to the Outsourcing & Offshoring Industry | 7 |
| 2) Pros and Cons of Outsourcing & Offshoring | 9 |
| 3) BPO and KPO: White-Collar and Professional Tasks Are Offshored to a Growing Extent | 11 |
| 4) Health Care Goes Offshore, Medical Tourism Thrives in China, India and Elsewhere | 12 |
| 5) Medical Trials Conducted Abroad Spark Concerns | 14 |
| 6) From India to Singapore to Australia, Nations Compete Fiercely in Biotech Development | 14 |
| 7) Offshoring to India Drives Changes in Global Consulting | 16 |
| 8) Outsourcing & Offshoring in Eastern Europe, South America and the Middle East on the Rise | 18 |
| 9) Outsourcing & Offshoring Boom in China Challenged by Rising Wages, Employee Demands and Increased Regulation | 18 |
| 10) R&D in China Becomes a Major Factor | 19 |
| 11) Offshore Research, Development & Engineering Grows in India, Singapore, Taiwan and Korea | 21 |
| 12) Globalization: Growth in Offshore Apparel Manufacturing Slows/China Remains Major Factor | 21 |
| 13) The Vast Majority of Shoes Sold in the U.S. Are Now Made in China | 23 |
| 14) Many Industry Sectors Seek Consulting and Outsourcing Income, Competing with Pure Consultancies | 23 |
| 15) Corporate Clients Want Solid Returns on IT Investments | 24 |
| 16) Original Design Manufacturing (ODM) Booms | 25 |
| 17) Globalization and Worldwide Collaboration Fuel the Research Efforts of Major Corporations | 25 |
| 18) 3PL Supply Chain Management Evolves to Serve the Global Market | 26 |
| 19) Hi-Tech Manufacturing Collaboration Spans the Globe | 28 |
| Chapter 2: Outsourcing & Offshoring Industry Statistics | 29 |
| Outsourcing & Offshoring Industry Overview | 30 |
| Sales of Services of All Types to Foreign & U.S. Markets: 2003-2008 | 31 |
| U.S. Trade in Private Services by Type: 2004-2008 | 32 |
| U.S. Trade in Private Services by Type: 1999-2003 | 34 |
| U.S. Trade in Private Services by Type: 1993-1998 | 36 |
| U.S. Trade in Private Services by Type: 1986-1991 | 38 |
| Estimated U.S. Export Revenue for Professional, Scientific & Technical Services Firms (Except Notaries): 2005-2008 | 40 |
| Top 50 Countries Exporting Textiles & Apparel to the U.S., All MFA Fibers: 2008-2009 | 42 |
| Top Ten Suppliers & Destinations of U.S. Computers & Electronic Products: 2003-2009 | 43 |
| Chapter 3: Important Outsourcing & Offshoring Industry Contacts | 45 |
| Addresses, Telephone Numbers and Internet Sites | |
| Chapter 4: THE OUTSOURCING & OFFSHORING 350: | |
| Who They Are and How They Were Chosen | 69 |
| Industry List, With Codes | 70 |
| Index of Rankings Within Industry Groups | 72 |
| Alphabetical Index | 82 |
| Index of U.S. Headquarters Location by State | 85 |
| Index of Non-U.S. Headquarters Location by Country | 88 |
| Index by Regions of the U.S. Where the Firms Have Locations | 90 |
| Index by Firms with International Operations | 101 |
| Individual Profiles on each of THE OUTSOURCING & OFFSHORING 350 | 105 |
| Additional Indexes | |
| Index of Hot Spots for Advancement for Women/Minorities | 458 |
| Index of Subsidiaries, Brand Names and Selected Affiliations | 460 |