| Outsourcing & Offshoring Industry Overview |
| | Number | Unit | Date | Source |
| Global Outsourcing Revenues | 525 | Bil. US$ | 2010 | PRE |
| Global Outsourcing Contracts: |
| TCV for Contracts with TCV > $25 Mil. | 74.5 | Bil. US$ | 2009 | TPI |
| Americas | 27.3 | Bil. US$ | 2009 | TPI |
| Europe, Middle East & Africa (EMEA) | 36.7 | Bil. US$ | 2009 | TPI |
| Asia-Pacific | 10.5 | Bil. US$ | 2009 | TPI |
| Average Contract Length for Contracts with TCV > $25 Mil. | 5.2 | Years | 2008 | TPI |
| Service Providers Awarded: |
| Three or more contracts | 41 | 2009 | TPI |
| Five or more contracts | 30 | 2009 | TPI |
| Ten or more contracts | 13 | 2009 | TPI |
| Twenty or more contracts | 7 | 2009 | TPI |
| TCV by Industry |
| Manufacturing | 16.2 | Bil. US$ | 2009 | TPI |
| Financial Services | 20.4 | Bil. US$ | 2009 | TPI |
| Energy | 6.7 | Bil. US$ | 2009 | TPI |
| Healthcare & Pharmaceuticals | 5.7 | Bil. US$ | 2009 | TPI |
| Telecommunications & Media | 12.8 | Bil. US$ | 2009 | TPI |
| Business Services | 3.9 | Bil. US$ | 2009 | TPI |
| Travel, Transportation & Hospitality | 5.4 | Bil. US$ | 2009 | TPI |
| Retail | 3.4 | Bil. US$ | 2009 | TPI |
| Annualized Market Revenues by Function |
| Infrastructure | 27.0 | Bil. US$ | 2009 | TPI |
| Network Services | 7.1 | Bil. US$ | 2009 | TPI |
| Full ITO (ADM bundled with Infrastructure) | 11.9 | Bil. US$ | 2009 | TPI |
| Applications Development & Maintenance (ADM) | 10.0 | Bil. US$ | 2009 | TPI |
| Financial Services Operations | 2.8 | Bil. US$ | 2009 | TPI |
| Contact Centers | 2.4 | Bil. US$ | 2009 | TPI |
| Human Resources | 0.9 | Bil. US$ | 2009 | TPI |
| BPO Multi-Process | 1.4 | Bil. US$ | 2009 | TPI |
| Finance & Accounting/Procurement | 1.2 | Bil. US$ | 2009 | TPI |
| Logistics Services by Percentage of North American Firms Choosing to Outsource Selected Services |
| Domestic Transportation | 75 | % | 2009 | Capgemini |
| International Transportation | 70 | % | 2009 | Capgemini |
| Customs Brokerage | 73 | % | 2009 | Capgemini |
| Warehousing | 71 | % | 2009 | Capgemini |
| Forwarding | 61 | % | 2009 | Capgemini |
| Outsourcing as a Percentage of Total Logistics Expenditures |
| North America | 47 | % | 2009 | Capgemini |
| North America (Projection) | 54 | % | 2014 | Capgemini |
| Europe | 66 | % | 2009 | Capgemini |
| Europe (Projection) | 74 | % | 2014 | Capgemini |
| Asia-Pacific | 62 | % | 2009 | Capgemini |
| Asia-Pacific (Projection) | 70 | % | 2014 | Capgemini |
| Latin America | 51 | % | 2009 | Capgemini |
| Latin America (Projection) | 60 | % | 2014 | Capgemini |
| Indian IT Services Exports | 23.1 | Bil. US$ | 2008 | NASSCOM |
| Projected | 26.9 | Bil. US$ | 2009 | NASSCOM |
| Indian IT-Enabled Services & BPO Exports | 10.9 | Bil. US$ | 2008 | NASSCOM |
| Projected | 12.8 | Bil. US$ | 2009 | NASSCOM |
| Indian Engineering, R&D & Software Products Exports | 6.4 | Bil. US$ | 2008 | NASSCOM |
| Projected | 7.3 | Bil. US$ | 2009 | NASSCOM |
| PRE = Plunkett Research estimate; TPI = Technology Partners International; NASSCOM = National Association of Software and Service Companies; BPO = Business Process Outsourcing; ITO = Information Technology Outsourcing; TCV = Total Contract Value. |
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| Source: Plunkett Research Ltd. Copyright© 2010 |
| Plunkett's Outsourcing & Offshoring Industry Almanac 2011 |
| www.plunkettresearch.com |